Your device should be able to run in safe mode without any problems. The problem is most likely with an app.If this is the case, your device does not need to be replaced or repaired. However, you will need to identify the app that is causing the problem.
To find out the cause of Android’s slow or frequent crashes, turn off the power and put your device in safe mode.Safe mode will not fix the problem but can help you identify the root cause.Here’s how.
Reboot Into Safe Mode
These are the steps to follow:
Hold the Power or Suspend button down until the Power menu appears.
Tap Restart.The device will power down and then turn back on.
If there is no Restart option on the menu, select Power off.
It takes several seconds for the device to turn off.After the screen has completely dimmed, you can press the Power or Suspend button to bring up the logo.
Test the device once it has been powered up.
You don’t have the Safe Mode option
Every Android device does not boot into safe mode in the same manner.Samsung is one of the manufacturers that has slightly different versions. Older devices work differently because they are running an older version.
These methods can be used if your first attempt at booting into safe mode fails.
If the Power button in the Power menu does not prompt you to enter Safe Mode, tap and hold on the Restart button.This is how older Android versions enter safe mode.
For older Android devices as well as Samsung devices, follow the instructions above to reboot your device. The logo will appear on the screen once the device turns back on.Once the logo appears on the screen press the Volume down button at the side of your device.After the device boots fully, the safe mode text appears at the bottom.